Privacy Policy
General information: The privacy policy of this website “www.anatol.gr” belonging to the company "V & P Anatol O.E.,” (General Partnership) based in Kifissia, Attica, no. 8 Argyropoulou street with VAT number 996576143 GEMI number 176834901000 and with the distinctive title “Anatol,” describes the method of collecting data and information that you voluntarily provide us when using our website. Our company deals in the sale of jewelry and gift items. The management and protection of the personal data of users and potential/future customers of the website are subject to the terms mentioned here and are in accordance with the provisions of Greek and European legislation. To use the services of the website, you provide your consent and accept the Privacy Policy as well as the Terms of Use announced through it.
Definitions:
Personal Data: Personal data means any information concerning an identified or identifiable natural person who is the subject of the data. Identifiable is the person whose identity can be ascertained directly or indirectly mainly by reference to an identifying element (identity, name, location data, identification number, electronic identifier, etc.) or to factor(s) that are specific to physical, mental, economic, genetic, cultural, social identity of the natural person.
Processing: Processing means any operation or series of operations carried out with or without the use of automated means, on personal data or sets of personal data, such as collection, registration, organization, structuring, storage, adaptation or alteration, retrieval, information retrieval, use, disclosure by transmission, dissemination or any other form of disposal, association or combination, restriction, deletion or destruction.
Purpose of personal data processing: Personal data of the users of the website will only be collected if you become a member or proceed to order products. Simply visiting and browsing the website will not require the collection of personal data/information. The only data collected in simple browsing is location data. We collect your personal data to process, personalize and fulfill product orders. Also, personal data will be collected to inform potential buyers about the status of their order. The collection of personal data is done knowingly and with your consent, both by our company and by the third-party companies Shopify and Rewise as well as with cooperating courier companies that may need information for the safe and timely precise delivery of your orders. Your personal data may also be used to respond to your questions and to inform you about alternative products, and to collect statistical data. The user's consent to the processing of the personal data refers to all of the above.
Our company reserves the right to update and modify this Privacy Policy from time to time. Please check the page regularly to be informed of changes. At the bottom of the page, you can see the date the document was last modified. We advise you to check this date every time you visit our website.
Time of data collection: Personal data is kept until the interested party himself requests to be deleted from our records or for the minimum period defined by the current legislation.
Data collected:
During a visit to our website, we collect:
When making purchases: Our company fully complies with European and Greek legislation regarding the protection of personal data. This is the reason, in order to collect your data, we first ask for your express consent to the terms of use and the privacy policy of the page. In order to be able to establish the identity of the users of the website, to provide our services and to communicate with you (by e-mail or by telephone), we may ask for identification information such as full name, e- mail address , username , shipping address of the order (street, city, postal code, etc. ) , telephone number and other relevant information.
If you have used a debit/credit or prepaid card to pay for your order, we inform you that our company does not store card information in its system (number, CCV 2, dates of receipt, full name). The cooperating bank is responsible for the information you submit.
These payments are made through the electronic payment platform of the cooperating bank. The card information (number, CVV2, expiry date) are transmitted over the Internet in encrypted form and are not accessible by third parties.
The information you enter may also be retained to serve you before and after the sale is completed.
We only collect your data necessary for the above purposes and within the framework of a specific legal basis.
Statistical/Technical Usage Information:
During your visit to our website, certain standard information may also be collected that does not personalize the visitor of our website. Examples of such information are the IP address, statistical usage information, access times to our website and corresponding information provided through your browser.
After completing the order, a confirmation e - mail will be sent to you.
For transparency and promotional reasons as well as for improving our services, we take into account your comments, which are shared on our website and on social media (Facebook, Instagram etc.).
Limitation of liability: Our company has taken every possible measure to secure your data, however we do not guarantee that the use of the website will always be without interruptions or errors. Upon finding errors, an attempt will be made to deal with them as soon as possible. "V & P Anatol O.E.", declares that it has taken all necessary means for safe browsing on its website, but without guaranteeing full protection from internet viruses. The company undertakes to inform consumers in a timely manner about the availability or non-availability of products or any delays in deliveries.
Lawfulness of processing: The data we collect is necessary to achieve our purposes and is processed lawfully. In some cases, your consent will be requested for the processing of your data (such as for personalized e - mails). We may also process your personal data to comply with our legal obligations.
Access to personal data: Anyone whose personal data we hold can request access to it at any time. For reasons of personal data protection, anyone who wants to have access should send us an e- mail from their email address together with a copy of the official document certifying their identity.
If you wish to delete your data from our databases, you can submit a request with the same identification process as above, when this right is not subject to restrictions. The withdrawal of consent does not affect the lawfulness of the processing that was based on the consent during the period before its withdrawal.
User rights:
Every natural person whose data is processed by us enjoys the following rights:
Right of information & access: You have the right to be informed and have access to your data and to receive additional information about its processing.
Right to rectification: You have the right to request the correction, amendment, completion and updating of your data.
Right to erasure: You have the right to request the erasure of your personal data, where this right is not subject to restrictions.
Right to restriction of processing: You have the right to request the restriction of the processing of your personal data when: (a) the accuracy of the personal data is disputed and pending verification, (b) the processing is unlawful and you request the restriction of use of the personal data instead of deletion of your data, (c) the personal data is not needed for the purposes of processing, but are nevertheless necessary for the establishment, exercise, support of legal claims, and (d) you object to the processing and until it is verified that there are legitimate reasons concerning us and override the reasons for which you object to processing.
Right to object to processing: You have the right to object at any time to the processing of your personal data when it is not necessary for the purposes of legitimate interests pursued by us as controllers.
Right to portability: You have the right to receive your personal data in a form that will allow you to access, use and process it, and to ask us, where technically feasible, to transfer your data directly to another data controller. This right is valid for the data you have provided to us, and their processing is carried out by automated means on the basis of your consent or in execution of a relevant contract.
Right to withdraw consent: You have the right to withdraw your consent, insofar as it was obtained for the intended processing, at any time.
Right to complain to the DPA: You have the right to submit a complaint to the Personal Data Protection Authority (www.dpa.gr): Telephone Center: +30 210 6475600, Fax : +30 210 6475628, Email: complaints@dpa.gr .
Categories of e - shop subjects: Product orders from our website are registered online and by phone. Website users are divided into registered consumers, guests, registered newsletter recipients, third parties (e.g. gift recipients), authorized users, page navigators as well as customers of the physical store. Newsletters:
In order to subscribe to our newsletters, we ask for your e - mail address. At the same time, you must give us your consent to use your e - mail and send them to you. Registration to our lists is done via the double method opt - in. By way of explanation, your registration on our
lists will only be completed after selecting the confirmation link, which will have been sent to your e - mail. Your deletion (opt - out) from this list will be done at any time you wish. A relevant opt-out link will be at the bottom of each such confirmation e - mail you receive from us. In any case, you can notify us of your deletion from our relevant lists at kifisia@anatol.gr
Mandatory consent: Separate for basic functions of our website such as the contact form, newsletters, registration, and online shopping. As proof of this consent, the data, and the time it was given are recorded.
Sensitive personal data: You will never be asked by our website to register sensitive personal data and information, such as religion, political views, sexual orientation, etc.
Collection of information of minors: The company does not seek to collect or retain data and information from minor (under 18) visitors/users of our website, especially without the consent of their parent or guardian. It makes every reasonable effort to ensure that the consent of the parent or guardian is given. If we find that a minor has made his data available to us, without the consent of his parent or guardian, we have the right to delete the data. If you become aware that a minor has provided their information to us without the consent of their parents or guardians, please contact us.
Links: If you were directed to our website via a link from other websites, we bear no responsibility for the terms of operation and protection of personal data that they apply. Our products may also have links to other companies' websites and third-party services. We recommend that you carefully read the operating and personal data protection policies of these websites, as we bear no responsibility for them.
Intellectual Property Rights: This website belongs to the company "V & P Anatol O. E.” All rights including but not limited to its intellectual property, software or products belong to the company. All the content of the website (texts, photos, images, graphics, designs, services, products, codes, etc.) are the intellectual property of the company and are protected by the Greek, European and international law. Therefore, any form of reproduction, copying, recording, distribution, transfer, processing, creation of derivative work, misleading the public about the real owner of the rights is prohibited. In case of reproduction, republishing, uploading, transmission, announcement, or any other use of the content of the website for commercial or other purposes is allowed only with the prior written permission of our company. The distinguishing features of our company (names, images, logo etc) are trademarks and are protected by law. Third parties are not allowed to use “V & P Anatol” names of jewelry models, designs, collections, services. Their presence on our website does not constitute a license to use them. You agree to use our website for lawful purposes.
Update of the terms of the website: Our company may from time to time modify the privacy policies. Any such modifications will be made after informing the users/visitors of the page and in accordance with the requirements of the law and if deemed necessary, their consent will also be requested. When changes are made to the data protection terms, we will state at the bottom of this page the date of the change. Visitors/users of the page are advised to check this date for the latest revised version. Cookies
We use cookies to personalize content, enhance your experience while navigating our site, and analyze traffic.
Cookies are small text files containing a small amount of data that are sent to the browser when you visit a website. These files are stored on your computer’s hard drive or other electronic devices by the website’s central server.
The law permits us to store cookies on your device, if they are absolutely necessary for the operation of this website.
For all other types of cookies, we need your explicit permission/consent. Acceptance of one type of non-essential cookie does not imply the acceptance of any other type.
You have the right to change or withdraw your consent at any time through the Cookies Statement available on our website.
Detailed information and mechanisms for providing separate consent for each category of cookies that we collect, and process are available through our website.
If you do not accept the use of cookies, or if you neither accept or reject them and continue browsing our site after the relevant pop-up window appears, no cookies, except those that are absolutely necessary, will be used or installed on your device.
Types of Cookies
(3rd) Party Cookies Third parties, such as Shopify (https://www.shopify.com/legal/cookies) and Rewise, install the Cookies we use on our website. Additionally, if you connect to third-party websites or social networking services (such as Facebook, YouTube etc ) through our website, those sites may install their own cookies upon your connection. These Cookies are beyond our control and are governed by the cookie policies of the respective third parties. We recommend reading the privacy policies of these third-party websites to understand how to manage their cookies.
Necessary Cookies
Necessary cookies help make a website functional by enabling basic functions such as navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Statistics Cookies
Statistics cookies help website owners understand how visitors interact with the website by collecting and reporting information anonymously.
Commercial promotion Cookies
Marketing cookies are used to track website visitors with the aim of displaying ads that are relevant and engaging to users. These cookies make advertisements more valuable to third-party publishers and advertisers.
TERMS OF USE
General information: This website “www.anatol.gr” belongs to the company " V & P Anatol O.E. ", based in Kifissia, Attica, no. 8 Argyropoulou street with VAT number 996576143 number GEMI 176834901000 and with the distinguishing title “Anatol.” Our company deals in the sale of jewelry and gift items. To use the services of the website, you provide your consent and accept the statement of the Privacy Policy as well as the Terms of Use announced through it.
Search and Buy Products - Remote sales contract
While browsing our website, the user is given the possibility to choose the product he wants through the "Search" option.
Product orders on our website can be made online as well as by phone at the phone indicated on our website (+30 210-8018253) during business days and hours. By submitting your phone order, you accept these General Terms, Conditions and Policies which are included in those as well as that of your Personal Data. The financial information you give us over the phone is not recorded.
By selecting the products you want, in the so-called "Shopping Cart", you will be given the opportunity to see the order details as well as the payment and shipping information. If you agree, click on the field with the acceptance of the present Terms of Use and the Privacy Policy and then click on "Complete Order", at this point the order is placed and sent to our company.
When ordering a product through our website, you will receive an automated confirmation e-mail with the order details. You will then receive a second e - mail informing you of the shipping and delivery date of your order.
In case of any problem, we will contact you by phone or e - mail.
Please receive and keep these e-mails for the all the duration of the transaction between us. If you find that you did not receive the specific e-mails, please let us know without delay.
After each product order, we keep the “right of reservation” in case of unavailability of products. After checking the availability of the products, you will receive an information update e- mail and an e-mail to start the shipping process. If the products are not immediately available, we will contact you to inform you about this and to make some variation - change or even cancel your order.
Product Prices
All prices listed on our website are final and include VAT. Shipping costs and other taxes are not listed next to the products but appear on the shopping cart before the purchases are made.
The company reserves the right to adjust product prices. The prices of our products are the same both online and in the physical store.
It is pointed out that the price of the same product may change when it is subject to modification of some of its physical characteristics, e.g. size.
Our company makes every possible effort to ensure that the listed descriptions and prices of the products shown on the site correspond to reality. We reserve the right, however, for the possibility of some inadvertent typographical/technical errors in the listing of prices and product descriptions.
Payment methods
1. Cash on delivery (exclusively for orders within Greece)
You pay the value of your order in cash to the carrier who will come to your place to deliver your products. The order amount cannot exceed five hundred (500) euros. If it does, you will need to choose another payment method.
For shipments within Greece, the cost of cash on delivery with the ACS company is five (5) euros.
For collection, you must present your Police ID, Passport or Driver's License for identification. If a third party is collecting your order, they must present one of the aforementioned documents along with an authorization for receipt, obtained through gov.gr. or from Citizen Service Center (K.E.P).
Cash on delivery orders will be confirmed by phone before delivery.
2. Bank Deposit
You can place your order without immediate payment. The order remains pending and is completed – and the 1 to 2 day lead times start – once the total amount is deposited into our bank account below.
Bank: EUROBANK
IBAN: GR1102600260000930202260930
SWIFT: ERBKGRAA
Account Holder: V & P Anatol O.E.
After making the deposit, notify us by sending the bank deposit slip to our email: kifisia@anatol.gr. Include your name, order number, total amount of the order and the deposit date as justification in the deposit.
For online store purchases, the deposit must be made within three (3) days from your order date; otherwise, your order will be automatically canceled. Your order will not be shipped until we receive your payment.
3. Debit or Credit Card
Payment through all Greek and international Visa and MasterCard cards is conducted via a secure redirect to EUROBANK’s environment. You can pay with Visa, Mastercard, Maestro, American Express, Diners and Discover credit, debit, and prepaid cards. Transactions in our e-shop are conducted with absolute security. We expressly affirm that we neither collect or retain any debit/credit card details in any form or manner.
4. PayPal
To pay with PayPal, select this payment method and click "Confirm Payment". You will be redirected to the PayPal website to complete your payment. Our online store does not store any information entered on this page.
PayPal is the safest and easiest way to send and receive money online without revealing your credit/debit card details or other financial information. Our PayPal account is: kifisia@anatol.gr
Product return policy
The law stipulates a mandatory fourteen-day period (14) for the consumer to withdraw from the sale without justification, from the moment of receipt of the purchased products. As long as you are a natural person acting as a consumer, you can return the products within fourteen days (14) either to the physical store (Kifisia) or by shipping to our store.
The procedure followed is as follows:
- You inform the company within the above deadline of 14 days by phone (+30 210-8018253) or by e - mail (kifisia@anatol.gr).
- You send us a clear statement of withdrawal. You can use the " Withdrawal Form " template.
- You send it to us via e - mail.
-We return the money we received to you within the time limits set by law, by depositing it into your bank account, which you will indicate to us, or to your credit card (if the payment has been made by credit card). We reserve the right to delay the refund until we have received the goods back.
Necessary conditions in order to accept the procedure:
1. The product must be in its original excellent condition, intact and unused, inside our company's packaging.
2. To be sent to our store together with the accompanying and proof of purchase documents.
3. To have been received, checked, and approved by us.
4. It should not be a personalized/special order product, e.g., with name.
Exchange Product Policy
You have the right to request an exchange of the products you purchased for another product or products from our store, within a period of thirty (30) days from the day of receipt of the order. The change can be made at the physical store or by shipping to the physical store (Kifisia).
In this case, you are responsible for:
• The costs of transporting the products
• Insurance costs
If the product selected after the change is of lesser value than that of your original order, we will not refund you the monetary difference.
The procedure is as follows:
1. You inform our company (by phone or e - mail) within the above deadline (30 days).
2. The company sends you a special "Exchange" form to fill in.
3. Send the completed form above to our company's e - mail.
Necessary conditions for your request to exchange the product:
1. To be in its original excellent condition, intact and unused, inside our company's packaging.
2. Must be accompanied by the original proof of purchase and all other supporting documents.
3. To have been received, checked, and approved by us.
Upon receipt of the product, check it and confirm that its packaging remains intact.
Products that have already been exchanged will not be exchanged again.
DELIVERY ISSUES
Our company collaborates with ACS Courier for the delivery of your orders. The process is as follows:
1. Processing your order
After placing your order, a confirmation e-mail is sent to your e-mail address. Please keep this e-mail as proof of your purchase.
2. Shipment Processing Time
Processing time refers to the time it takes us to prepare your order for shipment.
Once your payment is approved and verified, all orders are processed within four to six (4-6) days. We will contact you if there are any delays.
3. Shipping Rates and Delivery Estimates
Customers must provide an address where someone will be present to sign for delivery on the agreed delivery date.
COUNTRY | SHIPPING TIME | COST | FREE SHIPPING OVER |
---|---|---|---|
Greece | 1-2 working days | 7€ | 100€ |
Cyprus | 6-10 working days | 9€ | 100€ |
The delivery time of the products you have ordered depends on many factors and there may be delays for reasons beyond our control. In the event that your order cannot be fulfilled due to force majeure (strikes, adverse weather conditions, unforeseen events, etc.) or other events beyond our control and not attributable to us, we will contact you to confirm whether you wish to proceed with your order.
Note: *It is clarified that all texts are the intellectual property of our office and any reproduction of them without our permission is prohibited.